/* Support components share the public site's type, controls and page baseline. */
:where(.support-page,.support-admin-page,.support-notice){
  --support-surface:var(--surface,#fffefa);
  --support-paper:var(--paper,#faf9f5);
  --support-line:var(--line,#deddd5);
  --support-muted:var(--muted,#686760);
  --support-soft:var(--soft,#f0eee6);
  --support-own:var(--soft,#f0eee6);
  --support-own-line:var(--line,#deddd5);
  --support-success:var(--success,#4c6d55);
  --support-error:var(--danger,#994831);
  --support-radius:var(--radius-md,12px);
  --support-inset:24px;
}

/* Page identity and honest connection preferences. */
.support-page .page-heading,.support-admin-heading{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px 24px;max-width:none;margin-bottom:0}
.support-page .page-heading>h1,.support-admin-heading>div:first-child{min-width:0;flex:1 1 auto}
.support-channel-bar{display:flex;align-items:center;justify-content:flex-end;gap:12px;flex:0 1 auto;min-width:0;max-width:100%;min-height:44px}
.support-presence{display:inline-flex;align-items:center;gap:8px;min-width:0;margin:0;color:var(--support-muted);font-size:var(--type-caption,13px);font-weight:var(--weight-ui,500);line-height:var(--line-caption,1.65)}
.support-presence [data-presence-copy]{min-width:0;overflow-wrap:anywhere}
.support-presence-dot{flex:0 0 7px;width:7px;height:7px;border-radius:50%;background:#918d82}
.support-presence[data-online=true] .support-presence-dot{background:var(--support-success)}
.support-presence[data-state=unknown] .support-presence-dot{background:#a88042}
.support-sound-toggle{display:inline-flex;align-items:center;justify-content:center;flex:0 0 44px;width:44px;height:44px;padding:10px;border:1px solid transparent;border-radius:var(--radius-sm,6px);background:transparent;color:var(--support-muted)}
.support-sound-toggle:hover{border-color:var(--support-line);background:var(--support-soft);color:var(--ink,#141413)}
.support-sound-icon{display:block;width:20px;height:20px}
.support-sound-slash{display:none}
.support-sound-toggle[data-sound-state=on]{color:var(--ink,#141413)}
.support-sound-toggle[data-sound-state=off] .support-sound-waves,.support-sound-toggle[data-sound-state=unavailable] .support-sound-waves{display:none}
.support-sound-toggle[data-sound-state=off] .support-sound-slash,.support-sound-toggle[data-sound-state=unavailable] .support-sound-slash{display:block}
.support-sound-toggle:disabled{opacity:.45;cursor:default}
.support-sound-note{font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-feedback{max-width:78ch;margin-top:16px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-feedback[data-error=true]{padding:10px 14px;border-left:2px solid var(--support-error);border-radius:0 var(--radius-sm,6px) var(--radius-sm,6px) 0;background:#f8eae2;color:var(--support-error)}
.support-feedback:empty,.support-action-feedback:empty{display:none}
.support-action-feedback{margin:0 0 14px;font-size:var(--type-ui,14px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-action-feedback[data-error=true]{color:var(--support-error)}
.support-thread>.support-action-feedback{margin:12px 24px}
.support-auth .button{width:100%;min-height:var(--control-height,48px)}
.support-feedback+.inline-link{margin-top:8px}
.support-instance-navigation{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:8px 24px;margin-top:20px;padding-block:12px;border-block:1px solid var(--support-line);font-size:var(--type-ui,14px);color:var(--support-muted)}
.support-instance-navigation>span{min-width:0;overflow-wrap:anywhere}
.support-instance-navigation>div{display:flex;flex-wrap:wrap;gap:8px 20px}
.support-instance-navigation .inline-link{min-height:44px}

/* Registered customer support uses a continuous main panel and an account history rail. */
.support-customer-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(270px,340px);align-items:start;gap:32px;margin-top:var(--page-content-gap,32px)}
.support-customer-main{min-width:0}
.support-customer-main :is(#support-start,.support-thread){scroll-margin-top:calc(var(--header-height,80px) + 16px)}
.support-customer-main .support-thread{margin-top:0}
.support-customer-main h2,.support-history h2,.support-auth-gate h2{font-size:var(--type-subsection,22px);line-height:var(--line-heading,1.35)}
#support-start>.support-card>h2{display:flex;align-items:center;min-height:44px}
.support-request-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.support-history{min-width:0;padding:calc(var(--support-inset) + 1px) 0 0 var(--support-inset);border-left:1px solid var(--support-line)}
.support-history-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;min-width:0;min-height:44px}
.support-history-heading h2{min-width:0}
.support-history-heading .inline-link{flex:0 0 auto}
.support-history-note{margin:10px 0 18px;font-size:var(--type-caption,13px);line-height:1.65;color:var(--support-muted)}
.support-history-list{display:grid;gap:8px}
.support-history-item{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:4px 12px;width:100%;min-height:76px;padding:14px;text-align:start;border:1px solid transparent;border-radius:var(--support-radius);font-size:var(--type-caption,13px);line-height:1.5;color:var(--support-muted)}
.support-history-item .support-unread-badge{margin-inline-start:var(--gap-inline,8px);vertical-align:middle}
.support-history-item strong{min-width:0;color:var(--ink);font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);overflow-wrap:anywhere}
.support-history-item .support-ticket-status{min-height:0;font-size:12px;text-align:end}
.support-history-item time{font-size:12px;text-align:end;white-space:nowrap}
.support-history-item[aria-pressed=true]{border-color:var(--support-line);background:var(--support-soft)}
.support-history-item:hover{background:var(--support-soft)}
.support-history-item:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.support-history-empty{padding:20px 0;color:var(--support-muted);font-size:var(--type-ui,14px)}
.support-history-pagination{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:12px;font-size:12px;color:var(--support-muted)}
.support-history .support-recovery{margin-top:24px;padding-top:12px;border-top:1px solid var(--support-line)}
.support-history .support-recovery .support-form{margin-top:14px}
.support-auth-gate{max-width:680px;margin-top:var(--page-content-gap,32px);padding:32px;border-radius:var(--radius-lg,16px);background:var(--support-soft)}
.support-auth-gate>p{max-width:48ch;margin-top:14px;color:var(--support-muted);line-height:var(--line-body,1.65)}
.support-auth-gate .actions{margin-top:24px;gap:16px}
@media(max-width:1000px){
  .support-customer-layout{grid-template-columns:minmax(0,1fr);gap:28px}
  .support-history{padding:24px 0 0;border-left:0;border-top:1px solid var(--support-line)}
  .support-history-list{grid-template-columns:repeat(2,minmax(0,1fr))}
  .support-history .support-recovery{max-width:480px}
}
@media(max-width:600px){
  .support-customer-layout{gap:24px}
  .support-customer-main .support-form{margin-top:20px}
  .support-request-fields{grid-template-columns:minmax(0,1fr);gap:0}
  .support-history-list{grid-template-columns:minmax(0,1fr);gap:6px}
  .support-history-item{min-height:72px;padding:12px}
  .support-auth-gate{padding:20px}
  .support-auth-gate .actions{align-items:stretch;gap:8px}
  .support-auth-gate .actions .button{flex:1 1 100%}
}
/* Initial request and recovery: one primary form with a quieter help column. */
.support-layout{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(260px,.85fr);align-items:start;gap:20px;margin-top:var(--page-content-gap,32px)}
.support-card{min-width:0;padding:var(--support-inset);border:1px solid var(--support-line);border-radius:var(--support-radius);background:var(--support-surface)}
.support-card h2,.support-aside h2,.support-thread h2{font-size:var(--type-subsection,22px);line-height:var(--line-heading,1.35)}
.support-form{margin-top:24px}
.support-page .support-layout .support-form{margin-top:0}
.support-form .form-field{margin-bottom:20px}
.support-form-note{margin:0 0 18px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-form>.button{min-width:128px;max-width:100%}
.support-form :is(input,select,textarea){max-width:100%;font-size:16px}
.support-form :is(input,textarea)::placeholder{font-size:16px;line-height:var(--line-body,1.65)}
.support-form :is(input,select,textarea),.support-composer textarea{border-color:var(--support-line)}
.support-form :is(input,select,textarea):focus-visible{border-color:var(--accent,#b46b50);outline:2px solid var(--accent,#b46b50);outline-offset:2px;box-shadow:none}
.support-form .form-field label{overflow-wrap:break-word}
/* Start with the model and the question; optional information stays secondary. */
#support-create-form #support-message{height:clamp(144px,24svh,240px);min-height:144px}
#support-create-form>.support-attachments{margin:0 0 6px}
.support-submit-row{display:flex;align-items:center;flex-wrap:wrap;gap:8px 16px}
.support-submit-row>.button{min-width:128px;max-width:100%}
.support-submit-row>.support-form-note{flex:1 1 200px;margin:0}
.support-form button[disabled],.support-composer button[disabled],.support-status-control button[disabled]{opacity:.55;cursor:not-allowed}
.support-form button[aria-busy=true],.support-composer button[aria-busy=true]{cursor:progress}
.support-honeypot{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}
.support-aside{min-width:0;padding:var(--support-inset);border:0;border-radius:var(--support-radius);background:var(--support-soft)}
.support-aside>p{max-width:34ch;font-size:var(--type-ui,14px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-recovery{margin-top:20px;padding-top:12px;border-top:1px solid var(--support-line)}
.support-recovery .support-form{margin-top:12px}
.support-previous{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 20px;margin-top:var(--page-content-gap,32px);padding:12px 20px;border:0;border-radius:var(--support-radius);background:var(--support-soft)}
.support-previous:not([hidden])+.support-layout{margin-top:16px}
.support-previous>p{display:flex;flex-wrap:wrap;align-items:baseline;gap:6px 12px;min-width:0;font-size:var(--type-ui,14px);line-height:var(--line-ui,1.5);color:var(--support-muted)}
.support-previous>p>span{min-width:0;overflow-wrap:anywhere}
.support-previous>.inline-link{flex:0 0 auto;max-width:100%}
.support-previous>.inline-link>span{min-width:0;overflow-wrap:anywhere}
.support-previous .support-ticket-status{min-height:0;font-size:inherit}

/* Disclosures keep secondary information available without another heading. */
.support-recovery>summary,.support-receipt>summary,.support-ticket-info>summary,.support-customer-info>summary,.support-optional-contact>summary{display:flex;align-items:center;gap:10px;min-height:44px;max-width:100%;list-style:none;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);cursor:pointer}
.support-recovery>summary,.support-receipt>summary{justify-content:space-between}
.support-ticket-info>summary,.support-customer-info>summary,.support-optional-contact>summary{display:inline-flex;color:var(--support-muted)}
.support-recovery>summary::-webkit-details-marker,.support-receipt>summary::-webkit-details-marker,.support-ticket-info>summary::-webkit-details-marker,.support-customer-info>summary::-webkit-details-marker,.support-optional-contact>summary::-webkit-details-marker{display:none}
.support-recovery>summary:after,.support-receipt>summary:after,.support-ticket-info>summary:after,.support-customer-info>summary:after,.support-optional-contact>summary:after{content:'';flex:0 0 6px;width:6px;height:6px;margin-top:-3px;border-right:1px solid currentColor;border-bottom:1px solid currentColor;transform:rotate(45deg)}
.support-recovery[open]>summary:after,.support-receipt[open]>summary:after,.support-ticket-info[open]>summary:after,.support-customer-info[open]>summary:after,.support-optional-contact[open]>summary:after{margin-top:3px;transform:rotate(225deg)}
.support-recovery>summary:hover,.support-receipt>summary:hover,.support-ticket-info>summary:hover,.support-customer-info>summary:hover,.support-optional-contact>summary:hover{color:var(--accent-dark,#985138)}
.support-optional-contact{margin:4px 0 14px}
.support-optional-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;padding-top:8px}
.support-optional-fields .form-field{margin-bottom:4px}

/* Active conversation. The panel stays in document flow when details expand. */
.support-thread{min-width:0;margin-top:var(--page-content-gap,32px);border:1px solid var(--support-line);border-radius:var(--support-radius);background:var(--support-surface)}
.support-thread-heading{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 16px;min-width:0;padding:12px 24px;border-bottom:1px solid var(--support-line)}
.support-thread-heading>div{min-width:0}
.support-thread-heading>.inline-link{flex:0 0 auto;max-width:100%}
.support-thread-meta{display:flex;flex-wrap:wrap;gap:6px 14px;margin-top:4px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-ticket-status{display:inline-flex;align-items:center;min-height:24px;max-width:100%;font-size:var(--type-caption,13px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);color:#986b43;white-space:normal}
.support-ticket-status[data-status=pending]{color:#7d7149}
.support-ticket-status[data-status=resolved]{color:var(--support-success)}
.support-ticket-info{position:relative;min-width:0;font-size:var(--type-caption,13px);color:var(--support-muted)}
.support-ticket-info-body{position:absolute;top:calc(100% + 6px);left:0;z-index:20;width:min(360px,calc(100vw - 80px));padding:20px;border:1px solid var(--support-line);border-radius:var(--radius-sm,6px);background:var(--support-surface);box-shadow:var(--shadow-pop)}
.support-ticket-info-body p{display:grid;grid-template-columns:max-content minmax(0,1fr);align-items:start;gap:16px;margin:0 0 12px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65)}
.support-ticket-info-body p:last-child{margin-bottom:0}
.support-ticket-info-body p>span:first-child{color:var(--support-muted);overflow-wrap:normal}
.support-ticket-info-body p>span:last-child{min-width:0;overflow-wrap:anywhere}
.support-ticket-info-body p>span:last-child:not(.support-ticket-status){color:var(--ink,#141413)}
.support-ticket-info-body .support-ticket-status{min-height:0;font-size:inherit;justify-content:flex-start}
.support-receipt{margin:16px 24px 0;padding:8px 16px;border:0;border-radius:var(--radius-sm,6px);background:var(--support-soft)}
.support-receipt>p{max-width:72ch;margin:6px 0 16px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-receipt-fields{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.3fr);gap:16px}
.support-receipt-fields>div{min-width:0}
.support-receipt-fields span{display:block;margin-bottom:8px;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5)}
.support-receipt-fields input{width:100%;min-width:0;min-height:var(--control-height,48px);padding:10px 12px;border:1px solid var(--support-line);border-radius:var(--radius-sm,6px);background:var(--support-surface);font:16px/1.5 var(--font-mono,monospace)}
.support-receipt>.inline-link{margin-top:6px;max-width:100%}
.support-message-list{display:flex;flex-direction:column;gap:24px;min-width:0;height:clamp(240px,42vh,520px);height:clamp(240px,42dvh,520px);padding:24px;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;background:var(--support-paper);scrollbar-color:#c9c3b7 transparent;scrollbar-width:thin}
.support-message{display:flex;align-self:flex-start;align-items:flex-start;gap:10px;min-width:0;max-width:min(85%,760px);overflow-anchor:auto}
.support-message[data-own=true]{align-self:flex-end;flex-direction:row-reverse}
.support-message-main{flex:1;min-width:0}
.support-message-avatar{display:flex;align-items:center;justify-content:center;flex:0 0 32px;width:32px;height:32px;margin-top:1px;border:1px solid transparent;border-radius:50%;background:var(--support-soft);color:var(--support-muted);font-size:var(--type-meta,12px);font-weight:var(--weight-ui,500);line-height:1;user-select:none}
.support-message[data-author=staff] .support-message-avatar{border-color:var(--ink,#141413);background:var(--ink,#141413);color:#fffefa;font-size:16px;font-weight:var(--weight-heading,600)}
.support-message[data-own=true][data-author=visitor] .support-message-avatar{border-color:var(--support-own-line);background:var(--support-own);color:var(--accent-dark,#985138)}
.support-message-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:5px 10px;margin-bottom:7px;font-size:var(--type-meta,12px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-message-head strong{font-size:var(--type-caption,13px);font-weight:var(--weight-ui,500);color:var(--ink,#141413)}
.support-message[data-own=true] .support-message-head{justify-content:flex-end}
.support-message-content{display:grid;gap:10px;min-width:0}
.support-message-body{min-width:0;padding:12px 16px;border:0;border-radius:var(--support-radius);background:var(--support-surface);font-size:16px;line-height:var(--line-body,1.65);white-space:pre-wrap;word-break:normal;overflow-wrap:anywhere}
.support-message[data-own=true] .support-message-body{background:var(--support-own)}
.support-message-actions{display:flex;flex-wrap:wrap;align-items:center;gap:4px 16px;min-width:0}
.support-message-actions button{min-width:44px;min-height:44px;padding:6px 0;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);color:var(--support-muted)}
.support-message-actions button:hover{color:var(--accent-dark,#985138)}
.support-copy-result{font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-message[data-own=true] .support-message-actions{justify-content:flex-end}
.support-message-list>.support-empty{margin:auto;text-align:center}
.support-new-message{display:flex;align-items:center;justify-content:center;gap:8px;width:calc(100% - 48px);min-height:44px;margin:0 24px 12px;padding:10px 14px;border:1px solid var(--support-own-line);border-radius:var(--radius-sm,6px);background:var(--support-own);color:var(--accent-dark,#985138);font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);text-align:center}
.support-new-message:hover{border-color:var(--support-muted);background:var(--support-paper)}
.support-typing{min-height:24px;margin:0 24px 8px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-typing[hidden]{display:block!important;visibility:hidden}
.support-typing>span{display:inline-block;letter-spacing:2px}
.support-resolution{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 20px;padding:16px 24px;border-top:1px solid var(--support-line);border-radius:0 0 var(--support-radius) var(--support-radius);background:#f0f2eb}
.support-resolution>p{min-width:0;font-size:var(--type-ui,14px);line-height:var(--line-caption,1.65);color:var(--support-success)}
.support-resolution>.inline-link,.support-resolution>.actions{max-width:100%;margin:0}
.support-resolution>.actions{display:flex;flex-wrap:wrap}
.support-reopen-note{margin:0;padding:12px 24px;border-top:1px solid var(--support-line);background:#f7efe7;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}

/* Composer footer: attachments and send share one desktop row. */
.support-composer{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px 20px;min-width:0;padding:16px 24px 20px;border-top:1px solid var(--support-line);border-radius:0 0 var(--support-radius) var(--support-radius);background:var(--support-surface)}
.support-composer>label{font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5)}
.support-composer textarea{display:block;grid-column:1/-1;width:100%;min-width:0;height:88px;min-height:88px;max-height:280px;resize:vertical;padding:12px 14px;border:1px solid var(--support-line);border-radius:var(--radius-sm,6px);background:var(--support-surface);font-size:16px;line-height:var(--line-body,1.65)}
.support-composer textarea:hover{border-color:var(--support-muted)}
.support-composer textarea:focus-visible{border-color:var(--accent,#b46b50);outline:2px solid var(--accent,#b46b50);outline-offset:2px}
.support-composer textarea:disabled{background:var(--support-soft);color:var(--support-muted);cursor:not-allowed}
.support-composer textarea::placeholder{color:var(--support-muted);opacity:1}
.support-composer>.support-attachments{grid-column:1;min-width:0;margin:0}
.support-composer-bottom{display:flex;grid-column:2;align-self:end;align-items:center;justify-content:flex-end;gap:12px;min-width:0;margin:0}
.support-composer-bottom>span{font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-composer-bottom .button{flex:0 1 auto;max-width:100%;min-width:104px}
.support-form .button,.support-submit-row>.button,.support-composer .button,.support-status-control .button{min-height:var(--control-height,48px);white-space:normal;overflow-wrap:break-word}

/* Files remain readable, selectable and private; CSS never substitutes content. */
.support-attachments{min-width:0;margin:10px 0 16px}
.support-attachment-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:2px 16px;min-width:0}
.support-attachment-toolbar .inline-link{min-width:44px;max-width:100%;color:var(--accent-dark,#985138);white-space:normal;text-align:start}
.support-attachment-toolbar>span{max-width:100%;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
/* Native disclosure: limits remain available without a permanent second line. */
.support-attachment-help{flex:0 0 44px;min-width:0;max-width:100%}
.support-attachment-help>summary{display:flex;align-items:center;justify-content:center;width:44px;min-height:44px;border-radius:var(--radius-sm,6px);list-style:none;color:var(--support-muted);cursor:pointer}
.support-attachment-help>summary::-webkit-details-marker{display:none}
.support-attachment-help>summary:hover{background:var(--support-soft);color:var(--ink)}
.support-attachment-help>summary svg{display:block;flex:0 0 20px}
.support-attachment-help[open]{flex:1 1 100%}
.support-attachment-help>p{margin:2px 0 8px;padding:9px 12px;border-radius:var(--radius-sm,6px);background:var(--support-soft);font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-pending-files{display:grid;gap:8px;min-width:0}
.support-pending-file{display:flex;align-items:center;gap:12px;min-width:0;margin-top:8px;padding:10px 12px;border:1px solid var(--support-line);border-radius:var(--radius-sm,6px);background:var(--support-paper)}
.support-pending-file>img{flex:0 0 44px;width:44px;height:44px;object-fit:cover;border-radius:var(--radius-sm,6px)}
.support-pending-file>div{flex:1;min-width:0}
.support-pending-file strong{display:block;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);overflow-wrap:anywhere}
.support-pending-file span{display:block;margin-top:3px;font-size:var(--type-meta,12px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-pending-file button{flex:0 0 auto;min-width:44px;min-height:44px;padding:6px;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);color:var(--accent-dark,#985138)}
.support-pending-file button:hover{color:var(--support-error)}
.support-pending-file[data-state=error]{border-color:#cfac9c;background:#fbefe8}
.support-pending-file button[disabled]{opacity:.45;cursor:not-allowed}
.support-file-feedback{margin-top:8px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-file-feedback[data-error=true]{color:var(--support-error)}
.support-drag-active{outline:2px dashed var(--accent,#b46b50);outline-offset:5px;border-radius:var(--radius-sm,6px)}
.support-message-file{min-width:0;max-width:380px;border:1px solid var(--support-line);border-radius:var(--radius-sm,6px);background:var(--support-surface);overflow:hidden}
.support-message-file:focus-within{outline:2px solid var(--accent,#b46b50);outline-offset:2px}
.support-image-preview{display:flex;align-items:center;justify-content:center;aspect-ratio:16/10;max-height:260px;background:var(--support-soft);overflow:hidden}
.support-image-preview>img{width:100%;height:100%;object-fit:contain}
.support-file-download{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:6px 16px;min-width:0;min-height:52px;padding:12px 14px}
.support-file-download strong{min-width:0;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);overflow-wrap:anywhere}
.support-file-download span{font-size:var(--type-meta,12px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-file-download:hover{background:var(--support-paper);color:var(--ink,#141413)}
.support-copy-image{width:100%;min-height:44px;padding:10px 12px;border-top:1px solid var(--support-line);font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);color:var(--accent-dark,#985138);text-align:center}
.support-copy-image:hover{background:var(--support-paper)}

/* Staff workspace: selected requests stay in their pane as their status changes. */
.support-admin-session{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:8px 16px;min-width:0;font-size:var(--type-ui,14px);line-height:var(--line-ui,1.5);color:var(--support-muted)}
.support-admin-session>#admin-username{max-width:24ch;overflow-wrap:anywhere}
.support-auth{width:100%;max-width:480px;margin-top:var(--page-content-gap,32px);border:0;border-radius:var(--radius-lg,16px);background:var(--support-soft)}
.support-auth>p{margin-top:12px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-auth .form-field small{font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-availability-bar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 24px;min-height:44px;margin:16px 0 0;padding-bottom:16px}
.support-availability-control{display:inline-flex;align-items:center;gap:10px;min-height:44px;max-width:100%;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);cursor:pointer}
.support-availability-control input{flex:0 0 18px;width:18px;height:18px;margin:0;accent-color:var(--accent,#b46b50)}
.support-availability-control span{min-width:0}
.support-availability-bar p{font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-admin-grid{display:grid;grid-template-columns:minmax(272px,.38fr) minmax(0,1fr);gap:0;align-items:stretch;border:1px solid var(--support-line);border-radius:var(--support-radius);background:var(--support-surface)}
.support-inbox.support-card{padding:0;border:0;border-right:1px solid var(--support-line);border-radius:var(--support-radius) 0 0 var(--support-radius)}
.support-admin-detail.support-card{border:0;border-radius:0 var(--support-radius) var(--support-radius) 0}
.support-inbox-heading{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 14px;padding:20px 20px 0}
.support-inbox-heading h2{font-size:var(--type-small-title,18px);line-height:var(--line-heading,1.35)}
.support-inbox-summary{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:8px;font-size:var(--type-meta,12px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-inbox-controls{display:grid;grid-template-columns:minmax(0,1fr);gap:10px;padding:16px 20px 20px}
.support-inbox-controls .form-field{margin:0}
.support-inbox-controls input,.support-inbox-controls select{min-width:0;font-size:16px}
.support-ticket-list{min-width:0;max-height:clamp(220px,44vh,560px);max-height:clamp(220px,44dvh,560px);border-top:1px solid var(--support-line);overflow-y:auto;overscroll-behavior:contain;scrollbar-color:#c9c3b7 transparent;scrollbar-width:thin}
.support-ticket-row{display:block;width:100%;min-width:0;min-height:44px;padding:16px 20px;border-left:2px solid transparent;border-bottom:1px solid var(--support-line);background:transparent;text-align:start;cursor:pointer}
.support-ticket-row:last-child{border-bottom:0}
.support-ticket-row:hover{background:var(--support-paper)}
.support-ticket-row[aria-current=true]{border-left-color:var(--accent,#b46b50);background:var(--support-soft)}
.support-ticket-row>div{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:6px 12px;min-width:0}
.support-ticket-row>div:last-child{align-items:center;margin-top:10px}
.support-ticket-row strong{min-width:0;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);overflow-wrap:anywhere}
.support-ticket-row time{font-size:var(--type-meta,12px);font-variant-numeric:tabular-nums;line-height:var(--line-caption,1.65);color:var(--support-muted);white-space:nowrap}
.support-ticket-row p{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:8px;overflow:hidden;font-size:var(--type-ui,14px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-ticket-row small{min-width:0;font-size:var(--type-meta,12px);line-height:var(--line-caption,1.65);color:var(--support-muted);overflow-wrap:anywhere}
.support-ticket-row .support-ticket-customer{flex:1 1 140px}
.support-ticket-row .support-ticket-context{margin-top:4px}
.support-ticket-row .support-ticket-instance{justify-content:flex-start;gap:2px 6px;margin-top:4px}
.support-ticket-instance code,.support-admin-instance code{min-width:0;font-family:var(--font-mono,monospace);font-size:inherit;overflow-wrap:anywhere;word-break:normal}
.support-ticket-instance code{font-size:var(--type-meta,12px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-ticket-row .support-ticket-status{min-height:0;font-size:var(--type-meta,12px)}
.support-ticket-row[data-unread=true]{background:var(--support-soft)}
.support-ticket-row[data-unread=true] strong{color:var(--accent-dark,#985138)}
.support-ticket-row[aria-current=true][data-unread=true]{background:var(--support-own)}
.support-unread-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding-inline:4px;border-radius:999px;background:#bd3a31;color:#fff;font-size:11px;font-weight:600;line-height:1;white-space:nowrap}
.support-unread-action{min-width:44px;min-height:44px;height:auto;max-width:100%;padding:8px 10px;border:1px solid var(--support-own-line);border-radius:var(--radius-sm,6px);background:var(--support-own);color:var(--accent-dark,#985138);font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);white-space:normal}
.support-unread-action:hover{border-color:var(--support-muted);background:var(--support-paper)}
.support-pagination{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:4px 12px;min-height:60px;padding:8px 20px;border-top:1px solid var(--support-line)}
.support-pagination span{font-size:var(--type-meta,12px);font-variant-numeric:tabular-nums;line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-pagination button[disabled]{opacity:.4;cursor:not-allowed}
.support-empty{padding:24px 0;font-size:var(--type-ui,14px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-inbox>.support-empty{min-height:180px;padding:28px 20px}
.support-admin-detail{min-width:0;min-height:0;padding:var(--support-inset)}
.support-admin-empty{display:flex;flex-direction:column;justify-content:center;max-width:48ch;min-height:360px;margin-inline:auto;padding:28px 12px}
.support-admin-empty h2{font-size:var(--type-subsection,22px);line-height:var(--line-heading,1.35)}
.support-admin-empty p{max-width:38ch;margin-top:10px;font-size:var(--type-ui,14px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
#admin-ticket-detail{display:flex;flex-wrap:wrap;align-items:flex-start;gap:0 16px;min-width:0}
#admin-ticket-detail>.support-thread-heading,#admin-ticket-detail>.support-message-list,#admin-ticket-detail>.support-new-message,#admin-ticket-detail>.support-typing,#admin-ticket-detail>.support-resolution,#admin-ticket-detail>.support-composer{flex:1 0 100%;min-width:0}
.support-admin-detail .support-thread-heading{padding:0 0 12px}
.support-admin-detail .support-thread-heading h2{font-size:var(--type-small-title,18px);line-height:var(--line-heading,1.35);overflow-wrap:anywhere}
.support-admin-instance{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 8px;margin-top:8px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted)}
.support-admin-instance[hidden]{display:none}
.support-customer-info{flex:1 1 130px;min-width:0;margin:8px 0}
.support-customer-details{margin:6px 0 12px;font-size:var(--type-caption,13px);line-height:var(--line-caption,1.65);color:var(--support-muted);white-space:pre-line;overflow-wrap:anywhere}
.support-status-control{display:flex;flex:0 1 auto;flex-wrap:wrap;align-items:center;gap:8px;min-width:0;max-width:100%;margin:8px 0}
.support-status-control label{font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5)}
.support-status-control select{flex:1 1 160px;width:160px;min-width:0;max-width:220px;min-height:var(--control-height,48px);padding:9px 36px 9px 12px;border:1px solid var(--support-line);border-radius:var(--radius-sm,6px);background-color:var(--support-surface);font-size:16px;line-height:var(--line-ui,1.5);appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8' fill='none'%3E%3Cpath d='M1 1.5 6 6.5 11 1.5' stroke='%23747167' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 13px center}
.support-status-control .button{min-height:var(--control-height,48px);padding:9px 13px;font-size:var(--type-ui,14px);line-height:var(--line-ui,1.5)}
.support-admin-detail .support-message-list{height:clamp(180px,26vh,360px);height:clamp(180px,26dvh,360px);padding:20px 4px 20px 0;border-top:1px solid var(--support-line);background:transparent}
.support-admin-detail .support-new-message{width:100%;margin:0 0 10px}
.support-admin-detail .support-typing{margin:0 0 8px}
.support-admin-detail .support-resolution{padding:14px 16px;border:0;border-radius:var(--radius-sm,6px)}
.support-admin-detail .support-composer{padding:12px 0 0;border-radius:0}
.support-admin-detail .support-composer textarea{height:88px;min-height:88px}
.support-back{display:none;max-width:100%;margin-bottom:14px}
.support-back .icon{transform:rotate(180deg)}

/* Translated actions wrap within their conversation panel. */
.support-previous>.inline-link,.support-thread-heading>.inline-link,.support-resolution>.inline-link,.support-back{white-space:normal;overflow-wrap:anywhere;text-align:start}

/* Incoming messages stay near the header, away from the keyboard and composer. */
.support-notice{position:fixed;z-index:70;top:calc(var(--header-bottom,80px) + 12px + env(safe-area-inset-top,0px));right:max(24px,env(safe-area-inset-right,0px));width:min(380px,calc(100vw - 40px));padding:18px 20px;border:1px solid var(--support-line);border-radius:var(--support-radius);background:var(--support-surface);box-shadow:var(--shadow-pop);color:var(--ink,#141413)}
.support-notice>p{padding-right:30px;font-size:var(--type-ui,14px);line-height:var(--line-caption,1.65);overflow-wrap:anywhere}
.support-notice [data-notice-open]{display:inline-flex;align-items:center;min-width:44px;min-height:44px;max-width:100%;padding:7px 0;font-size:var(--type-ui,14px);font-weight:var(--weight-ui,500);line-height:var(--line-ui,1.5);color:var(--accent-dark,#985138);text-align:start}
.support-notice [data-notice-dismiss]{position:absolute;top:6px;right:6px;display:flex;align-items:center;justify-content:center;width:44px;height:44px;border-radius:var(--radius-sm,6px);font-size:22px;line-height:1;color:var(--support-muted)}
.support-notice [data-notice-dismiss]:hover{background:var(--support-soft);color:var(--ink,#141413)}

@media(max-width:1100px){
  .support-layout{grid-template-columns:minmax(0,1.5fr) minmax(240px,.9fr)}
  .support-admin-grid{grid-template-columns:minmax(256px,.4fr) minmax(0,1fr)}
}
@media(max-width:800px){
  :where(.support-page,.support-admin-page){--support-inset:20px}
  .support-page .page-heading,.support-admin-heading{gap:12px 16px}
  .support-channel-bar{gap:10px}
  .support-layout{grid-template-columns:minmax(0,1fr)}
  .support-aside>p{max-width:none}
  .support-recovery{margin-top:16px}
  .support-admin-grid{grid-template-columns:minmax(0,1fr);gap:0}
  .support-inbox.support-card,.support-admin-detail.support-card{border-right:0;border-radius:var(--support-radius)}
  .support-admin-grid[data-view=detail] .support-inbox{display:none}
  .support-admin-grid[data-view=list] .support-admin-detail{display:none}
  .support-admin-grid[data-view=detail] .support-back{display:inline-flex}
  .support-admin-session{gap:8px 14px}
  .support-availability-bar{margin-top:16px}
  .support-ticket-list{max-height:clamp(200px,38vh,380px);max-height:clamp(200px,38dvh,380px)}
  .support-admin-empty{min-height:300px;padding-inline:0}
}
@media(max-width:600px){
  .support-thread-heading{gap:8px 12px;padding:12px 20px}
  .support-thread>.support-action-feedback{margin-inline:20px}
  .support-message-list{height:clamp(180px,32vh,360px);height:clamp(180px,32dvh,360px);padding:20px}
  .support-message{max-width:100%;gap:8px}
  .support-message-avatar{flex-basis:28px;width:28px;height:28px;font-size:11px}
  .support-message[data-author=staff] .support-message-avatar{font-size:15px}
  .support-message-body{padding:11px 13px}
  .support-message-file{max-width:100%}
  .support-image-preview{max-height:220px}
  .support-file-download{display:block;padding:11px 12px}
  .support-file-download span{display:block;margin-top:5px}
  .support-receipt{margin:12px 20px 0;padding:8px 12px}
  .support-receipt-fields{grid-template-columns:minmax(0,1fr);gap:14px}
  .support-optional-fields{grid-template-columns:minmax(0,1fr);gap:14px}
  .support-ticket-info-body{width:min(360px,calc(100vw - 72px));padding:16px}
  .support-new-message{width:calc(100% - 40px);margin-inline:20px}
  .support-typing{margin-inline:20px}
  .support-resolution{padding:16px 20px}
  .support-resolution>.inline-link,.support-resolution>.actions{flex:1 1 100%;justify-content:flex-start}
  .support-reopen-note{padding:12px 20px}
  #support-create-form #support-message{height:112px;min-height:112px}
  .support-submit-row{flex-direction:column;align-items:stretch;gap:8px}
  .support-submit-row>.button{width:100%}
  .support-submit-row>.support-form-note{flex:0 1 auto;font-size:12px;line-height:1.5}
  .support-composer{grid-template-columns:minmax(0,1fr) auto;gap:8px 12px;padding:16px 20px}
  .support-composer textarea,.support-admin-detail .support-composer textarea{height:80px;min-height:80px}
  .support-composer>.support-attachments{grid-column:1}
  .support-composer-bottom{grid-column:2}
  .support-composer-bottom .button{width:auto;min-width:76px;padding:11px 12px;font-size:var(--type-button,15px);gap:0}
  .support-composer-bottom .button>.icon{display:none}
  .support-attachment-toolbar{display:flex;align-items:flex-start;gap:0 8px}
  .support-attachment-toolbar .inline-link{flex:1 1 80px;min-width:44px;font-size:14px;line-height:1.45;overflow-wrap:anywhere}
  .support-attachment-toolbar>span{flex:1 1 100%;margin-top:2px;font-size:12px;line-height:1.5}
  .support-typing[hidden]{display:none!important}
  .support-typing{min-height:20px;margin-bottom:4px}
  @supports selector(:has(*)){
    .support-composer>.support-attachments:has(.support-attachment-help[open]),
    .support-composer>.support-attachments:has(.support-pending-file){grid-column:1/-1}
  }
  @supports not selector(:has(*)){
    .support-composer>.support-attachments{grid-column:1/-1}
  }
  .support-pending-file{gap:8px;padding:9px}
  .support-pending-file>img{flex-basis:36px;width:36px;height:36px}
  .support-form>.button{width:100%}
  .support-previous>.inline-link{flex:1 1 100%}
  .support-admin-detail .support-thread-heading{padding:0 0 12px}
  .support-admin-detail .support-message-list{padding:18px 0}
  .support-admin-detail .support-typing{margin-inline:0}
  .support-status-control{flex:1 1 100%;width:100%;margin:4px 0 12px}
  .support-status-control label{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}
  .support-status-control select{flex:1 1 164px;width:164px;max-width:none}
  .support-status-control .button{flex:0 1 auto;max-width:100%}
  .support-admin-detail .support-composer{padding:14px 0 0}
  .support-notice{top:calc(var(--header-bottom,64px) + 10px + env(safe-area-inset-top,0px));left:max(12px,env(safe-area-inset-left,0px));right:max(12px,env(safe-area-inset-right,0px));width:auto;padding:16px}
}
@media(max-width:380px){
  .support-composer>.support-attachments{grid-column:1/-1}
  .support-page .page-heading{column-gap:12px}
  .support-channel-bar{gap:8px}
  .support-ticket-info-body p{column-gap:10px}
}
/* Only history shrinks on short viewports; the page and composer remain in flow. */
@media(max-height:600px){
  .support-message-list,.support-admin-detail .support-message-list{height:clamp(128px,28vh,180px);height:clamp(128px,28dvh,180px)}
  .support-ticket-list{max-height:clamp(160px,42vh,240px);max-height:clamp(160px,42dvh,240px)}
  .support-composer textarea,.support-admin-detail .support-composer textarea{height:72px;min-height:72px}
  .support-admin-empty{min-height:180px}
}
@media(prefers-reduced-motion:no-preference){
  .support-notice:not([hidden]){animation:support-notice-in .16s ease-out both}
  @keyframes support-notice-in{from{opacity:0;transform:translateY(-5px)}to{opacity:1;transform:translateY(0)}}
}